Privacy Policy

Effective date: 16 June 2026 Last updated: 16 June 2026

1. Introduction

This Privacy Policy explains how FXMON PTE. LTD. (UEN 202625254E), a company incorporated in the Republic of Singapore with its registered office at 68 Circular Road, #02-01, Singapore 049422 ("FX Monitor", "we", "our", "us"), collects, uses, discloses, and protects your personal data when you use FX Monitor, available at https://fx-monitor.com (the "Service").

We handle personal data in accordance with the Singapore Personal Data Protection Act 2012 ("PDPA") and, where applicable to users in those regions, the EU/UK General Data Protection Regulation ("GDPR") and other applicable data-protection laws.

By using the Service, you agree to the practices described in this policy. If you do not agree, please do not use the Service.

2. Information we collect

2.1 Account information

When you register, we collect your name, email address, and password (stored in hashed form). You may optionally provide other profile details.

2.2 Trading data

When you connect a MetaTrader account via our Expert Advisor (EA) or API, we receive and store trading data including account balance, equity, open positions, trade history, and performance metrics. We do not collect or store your MT4/MT5 account passwords or broker credentials.

2.3 Payment information

Payments are processed by our Merchant of Record, Paddle (see Section 4). We do not collect or store your full card number, bank details, or other complete payment-instrument data. We receive limited transaction information from Paddle (such as the plan purchased, transaction reference, billing country, and subscription status) to manage your account and entitlements.

2.4 Usage data

We automatically collect information about how you use the Service: pages visited, features used, session duration, IP address, browser type, device type, and referring URLs. This is used to operate, secure, and improve the Service.

2.5 Communications

If you contact our support team, we retain the content of your messages to resolve your enquiry and improve service quality.

3. How we use your information and legal bases

We use collected data to:

• provide, operate, and maintain the Service (performance of our contract with you);
• process and display your trading analytics (performance of contract);
• manage subscriptions and entitlements using transaction data from Paddle (performance of contract);
• send transactional emails such as account confirmations and alerts (performance of contract);
• send product updates and announcements, from which you may opt out at any time (consent / legitimate interests);
• detect and prevent fraud, abuse, and unauthorised access (legitimate interests / legal obligation);
• improve and develop features based on usage patterns (legitimate interests); and
• comply with legal obligations (legal obligation).

Where we rely on consent, you may withdraw it at any time. We do not sell your personal data.

4. Sharing your data and our payment processor

We share data only as described below:

• Paddle (Merchant of Record). Our payments and order processing are handled by Paddle.com Market Limited and its affiliates ("Paddle"), which acts as the Merchant of Record for all purchases. When you make a purchase, you provide your payment information directly to Paddle, and Paddle processes it as an independent controller under its own privacy policy (https://www.paddle.com/legal/privacy). Paddle handles billing, tax, receipts, refunds, and chargebacks.
• Service providers. We use trusted third-party vendors (for example, cloud hosting, email delivery, analytics, and the AI provider that powers our AI assistant) who process data on our behalf under confidentiality and data-processing obligations.
• Legal requirements. We may disclose data where required by law, regulation, court order, or a governmental or regulatory authority.
• Business transfers. In a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, with prior notice to you.
• With your consent. We will share data for any other purpose only with your explicit permission.

5. International transfers

Your data may be processed in countries other than your own, including outside Singapore and the EEA. Where we transfer personal data internationally, we take reasonable steps to ensure it receives a standard of protection comparable to that under the PDPA and, where applicable, rely on appropriate safeguards such as standard contractual clauses.

6. Data retention

We retain account data for as long as your account is active, plus a reasonable period afterward to resolve disputes, enforce agreements, and comply with legal obligations. Trading data connected to your account is retained for the duration of your subscription. You may request deletion at any time (see Section 9).

7. Cookies and tracking

We use cookies and similar technologies to keep you logged in (session cookies), remember your preferences (persistent cookies), and analyse usage and performance (analytics cookies). You can control cookie settings in your browser; disabling certain cookies may affect functionality. We do not use advertising or third-party advertising-tracking cookies.

8. Data security

We implement reasonable security measures, including HTTPS encryption for data in transit, hashed password storage (bcrypt), access controls limiting access to authorised personnel, and regular security reviews. No method of transmission over the internet is fully secure, and while we take all reasonable steps to protect your data, we cannot guarantee absolute security.

9. Your rights

Subject to applicable law, you may have the right to:

• access the personal data we hold about you;
• request correction of inaccurate data;
• request deletion of your personal data;
• receive your data in a portable, machine-readable format (portability);
• object to or restrict certain processing; and
• withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at corp@fx-monitor.com. We will respond within the timeframe required by applicable law (within 30 days where practicable). For PDPA-related matters, you may also contact our data-protection point of contact at the same address. If you are in the EEA or UK and have unresolved concerns, you may also lodge a complaint with your local data-protection authority.

10. Children's privacy

The Service is intended for users aged 18 and over. We do not knowingly collect personal data from minors. If we learn that a minor has provided us with personal data, we will delete it promptly.

11. Third-party links

The Service may contain links to third-party websites or services (for example, your broker platform). We are not responsible for their privacy practices and encourage you to review their policies.

12. Changes to this policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or in-app notice at least 14 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.

13. Contact

FXMON PTE. LTD. 68 Circular Road, #02-01, Singapore 049422 Email: corp@fx-monitor.com Payment/billing privacy enquiries (Paddle): https://paddle.net · https://www.paddle.com/legal/privacy